Frequently asked questions

Here's what the newest update adds. Some features switch on gradually, so if you don't see one yet, update the app and check again in a few days.

1. Open the App Store (iPhone) or Google Play (Android).
2. Search for SogoApp and tap Update.
3. Open SogoApp again — new tabs and buttons appear once the update is installed.

Signing up takes about a minute — all you need is your phone number.

1. Open Sogo and tap Get Started on the welcome screen.
2. Your country is detected automatically — tap the flag to change it if needed.
3. Enter your phone number and tap Get OTP.
4. Enter the 6-digit code we text you to verify your number.
5. Add your name (and an optional photo) to finish your profile.

1. Enter the 6-digit code sent to your phone by SMS.
2. The code is filled and submitted automatically on most devices.
3. Tap Verify OTP if it doesn't continue on its own.

1. Tap the avatar to add a photo (optional) — choose from your library.
2. Enter your First name (required).
3. Enter your Last name (required).
4. Add an Email (optional, but handy for account recovery).
5. Tap Complete to finish.

1. Open the Settings tab.
2. Tap your profile card at the top.
3. Tap your photo, choose a new image, then crop and confirm.

The new photo uploads automatically and appears across your chats.

1. Open the Search tab to find any Sogo contact, or
2. Open the Messages tab and tap the compose button.
3. Pick a contact to open the conversation and start typing.

View-once media lets you send a photo or video that can be opened only one time. After it's viewed it's gone — it isn't saved to the chat or the gallery.

1. Attach a photo or video in a chat.
2. Turn on View once before sending.
3. The other person can open it a single time; once they close it, it can't be reopened.

From the Messages tab, swipe a chat or long-press it to:

• Pin it to the top
• Mute notifications
• Archive it
• Mark as read / unread
• Clear messages (keep the chat, remove its messages)
• Delete the chat

Incoming calls ring with your phone's native call screen — even when Sogo is closed.

• Accept to join the call.
• Decline to dismiss it.
• Unanswered calls end automatically after a short time.

• Mute / unmute your microphone
• Turn your camera on / off (video calls)
• Flip between front and rear camera
• Toggle the speaker
• Switch between speaker view and grid view (group calls)
• See all participants
• Turn on screenshot & recording protection for sensitive video calls

On a 1-to-1 video call you can choose who fills the screen and pop the call out of the app.

1. Tap the small self-view (your own camera) to swap it with the other person — whoever you tapped fills the screen.
2. Tap it again to swap back.
3. Your self-view is shown large enough to see yourself clearly while you talk.

Sogo has call waiting. A second incoming call rings while you're on the first.

• Accept the new call — your current call ends and the new one starts.
• Decline the new call, or just ignore it — your current call keeps going.

1. During a video call, open the call controls.
2. Tap Share Screen and confirm to start broadcasting your screen to the other people on the call.
3. Tap Stop to end screen sharing — it also stops automatically when the call ends.

1. From the Messages tab, tap the compose button and choose New Group.
2. Enter a group name (and an optional description).
3. Add members from your contacts.
4. Tap Create — then invite more people from the group info screen.

Open the group, tap its name to open Group Info. As an admin you can:

• Add members
• Remove a member (long-press the member)
• Make a member an admin, or remove admin
• Edit the group name, photo and description

1. Open the group chat.
2. Tap the call button in the top bar.
3. Choose a voice or video group call.
4. Everyone in the group is rung on their native call screen.

1. Open the group chat and tap its name to open Group Info.
2. Tap Media.
3. Browse photos, videos and files shared in the group.

1. Open the Updates tab.
2. Tap My Status (or the + on your status ring).
3. Choose a text, photo or video status.
4. For video, trim it to the length you want (up to 30 seconds).
5. Add a caption if you like, then post — it uploads automatically.

1. Open the Updates tab and tap a contact's status ring.
2. Photo statuses advance every few seconds; videos play in full.
3. Tap the right/left side to go forward or back.
4. Press and hold to pause.
5. On your own status, see who viewed it; swipe down to close.

Status ring colours:

• Green ring — a new, unseen status
• Grey ring — you've already viewed it

1. Open your own status from the Updates tab.
2. See the view count and who viewed it.
3. Tap the trash icon to delete a status.

By default, Sogo blocks screenshots and screen recording while someone is viewing your status — their capture comes out blank.

1. When you create a status, keep Protect from screenshots turned on (it's on by default).
2. Turn it off for that status if you don't need the protection.

The Live tab has three sections you can switch between at the top:

1. Open the Live tab and stay on the Live section.
2. Tap Go Live.
3. Allow camera and microphone access the first time.
4. Your broadcast starts — viewers can join, chat and send hearts/gifts.
5. Tap End when you're done.

1. Open the Live tab → Live section.
2. Tap any stream that's live now to join it.
3. Or tap an "is live" notification to jump straight in.

While watching you can chat, tap the heart to react, and send gifts to the host.

• Tap the heart to send quick reactions that float up on screen.
• Send a tip to the host from your wallet balance — tap the tip button, pick or enter an amount, and confirm.
• Bigger tips play bigger celebration animations for everyone watching.
• Tips a host receives are added to their earnings, which they can withdraw from the Wallet.

As a host you can invite viewers up on stage to appear live alongside you.

1. While you're live, open the viewers list.
2. Invite someone to join as a co-host — once they accept, their video and audio appear on the stream.
3. As the host you can mute or remove a co-host at any time.

When someone you can see goes live, you get an "is live" notification — tap it to join their stream. Live streams also appear at the top of the Live tab while they're on.

Discover is where you watch people who are live right now and the reels people have posted. It's the Livestreamers tab at the bottom of the app.

1. Open the Livestreamers tab.
2. Swipe up for the next reel, swipe down to go back.
3. Double-tap the video to like it.
4. Tap the person's name at the top to open their profile.

Buttons on the right let you like, comment, message the creator, send a gift, share, and watch the full replay of a saved live. A LIVE NOW chip means that person is live at this moment — tap it to join.

1. Open Livestreamers and tap + at the top (or Create reel on your profile).
2. Allow camera and microphone the first time.
3. Pick a length: 10s, 15s, 30s, 60s or 3m.
4. Tap the record button to start and stop — or press and hold to record while you hold. You can record several clips.
5. Tap ✓ to go to the editor, then tap Next.
6. Add a caption, choose who can watch, and tap Post.

1. On the reel camera, tap Upload (bottom left).
2. Choose up to 12 photos and videos.
3. Each photo plays for 3 seconds in the reel.
4. Edit if you like, then tap Next and Post.

Sogo Looks are 13 colour filters: Normal, Vivid, Golden, Ocean, Rose, Mint, Film, Fade, Vintage, Sepia, B&W, Noir and Bright.

1. On the reel camera, tap Filters on the side.
2. Pick a look, or just swipe left or right on the camera preview to change it.
3. Use the slider to make the look stronger or softer.

1. Open the reel camera and switch from Camera to Text at the bottom.
2. Type your message (up to 500 characters).
3. Choose a background, a font, the alignment and the text colour.
4. Choose how long it shows (10 to 30 seconds), then tap Next and Post.

1. On the reel camera, tap Add sound at the top (or the Sound tool in the editor).
2. Browse For you, Trending, Favourites or Recorded — or search.
3. Tap Use on the sound you want.
4. In the editor, pick the part of the sound you want to use.

You can also record your own sound, or record a voiceover on top of your video.

1. Open Livestreamers and tap Go Live.
2. Keep Save this live as a reel turned on (it's on by default).
3. Go live. When you end, your live appears in Discover as a replay.

You choose for every reel, when you post it or later.

1. To change it later: open your reel, tap ⋯ (on Android, open it from your profile).
2. Tap Who can watch and pick a new option.

Screenshot and recording protection follows your account setting Settings → Privacy → Screen Security. When it's on, other people can't screenshot or record your reels.

1. Open Livestreamers and tap your picture at the top to open My profile (or Settings → My reels).
2. Open the reel and tap ⋯ to see its actions.
3. Tap Change cover and drag to the moment you want, or Edit title.
4. To remove it, tap Delete reel and confirm.

To delete several at once, tap Select on your profile, pick reels, then tap Delete. Ready to start over? My profile → ⚙ Reels settings → Delete all my reels.

1. Open one of your own reels.
2. Tap Insights on the right side (or 📊 in the full replay).

You'll see views, likes, hearts, comments and gifts, plus who sent gifts. Tap a comment to jump to that moment in the replay.

1. Open a saved live in Discover.
2. Tap the gold Gift button.
3. Pick a gift and send it — it uses coins from your Wallet.

When a live has ended you'll see "This live has ended" with a Send a gift button, so you can still thank the host.

1. Tap the 💬 comment button on the right of the reel. The reel pauses.
2. Type in Add a comment… and send.

1. Open the comments on a reel.
2. Tap the 🎤 mic (on iPhone it shows when the text box is empty).
3. Speak — a timer shows how long you've recorded.
4. Tap ✓ to send, or ✕ to cancel.

Voice comments can be up to 1 minute and are sent automatically at 1:00. Very short ones (under half a second) aren't sent.

• Tap Reply under a comment, then type or record your reply.
• Tap the ♡ heart on a comment to like it. Comments with the most likes show first.
• Tap View replies to open a thread, and Hide replies to close it.

1. Open your reel and tap 💬 to open its comments.
2. Tap ⋯ at the top of the comments.
3. Tap Turn comments off. Tap again to turn them back on.

Viewers will see "Comments are turned off". You can still comment on your own reel.

1. Press and hold the comment.
2. Tap Delete to remove it, or Report to tell us about it.
3. For a report, pick a reason and send.

A comment that gets several reports is hidden automatically while we review it. You can also block someone so they can't comment on your reels.

1. Tap Share on the right of the reel.
2. Pick an app in Send to — WhatsApp, Telegram, Messenger, Instagram, Snapchat, Messages/SMS — or tap More.
3. Or tap Copy link to paste it anywhere.

The link shows a preview card with the reel's cover and the SogoApp logo. Tapping it opens the reel in SogoApp, or takes them to the App Store or Google Play if they don't have it yet.

1. Tap Share on the reel.
2. Tap Save video or Share video.

Downloaded videos carry a SogoApp watermark.

• Creators can always download their own reels.
• Other people can download only when the creator allows screenshots and recording — otherwise you'll see "The creator turned off downloads". The link still works.

1. Open the Livestreamers tab.
2. Tap 🔍 at the top.
3. Type at least 2 letters of a name or an @username.

Start with @ to search usernames only. Tap a person to open their profile and follow them.

• Creators — people who share public or followers reels, or are live in Discover.
• Anyone who has chosen their own @username and kept Show me in search on.

1. Open Settings → Privacy.
2. Turn off Show me in search.

It's on by default. Turning it off removes you from search for people who don't have your number.

1. iPhone: open Settings, tap your profile card, then tap the username row.
2. Android: open Settings and tap Set your @username at the top.
3. Type a name — you'll see if it's available, plus a few suggestions.
4. Tap Save.

"user" followed by numbers is the automatic name every new account gets, so it can't be chosen. Pick your own, like ali_khan.

Some names are reserved too, such as names starting with sogo, admin, support, official or help.

1. Tap Follow on their reel, live or profile.
2. The button changes to Requested.
3. When they accept, it changes to Following and their reels appear in your Following tab.

1. Open your profile: iPhone — Settings → My reels; Android — tap your picture at the top of Livestreamers.
2. Tap Follow requests.
3. Tap Accept & allow messages or Decline. With 2 or more requests you'll also see Accept all.

Accepting also lets the two of you chat. Declining is silent — the other person isn't told.

Block them from their profile or a chat. Blocking removes the follow and stops their messages and calls.

When someone you haven't connected with messages you for the first time, it arrives as a request instead of a normal chat. You decide whether to answer.

1. Open the Messages screen — new requests appear in Requests at the top.
2. Tap Accept to start chatting, or Ignore.
3. To block, tap ⋯ on the request and choose Block.

The person hasn't connected with you yet, so your first message is sent as a request. Say hi and who you are — you can chat once they accept.

• You can send a request if you're in a group together or you have their number saved.
• You can have one open request to each person.
• Some people turn requests off — you'll see "This person isn't accepting message requests".

• Someone who already has your number saved in their phone sees it in full.
• Anyone else sees it hidden, unless you choose to show it.
• People who only follow you on Discover never see your number.

1. To choose, open a chat (or Group Info) and tap ⋯ → Chat settings on iPhone, or the Privacy section of the contact profile on Android.
2. Turn Show my number to everyone on or off.

A number request appears in Requests on your Messages screen: "… asked for your number".

• Tap Share to show them your number.
• Tap Decline to keep it hidden — they aren't told the reason.

Coins are the only currency inside Sogo. You buy them, earn them and spend them — all from one balance.

1. Open the Settings tab and tap Wallet.
2. Your coin balance is at the top.
3. Below it you'll see how much of that balance you can cash out.

There are four ways coins come in.

Three things:

• Sending a gift to someone you're watching or chatting with
• Joining a paid live training
• Boosting your own status so more people see it

1. Open the Settings tab and tap Wallet.
2. Choose a coin pack — 70, 350, 700 or 1400 coins.
3. Pay through the App Store (iPhone) or Google Play (Android) with your usual payment method.

Straight into your coin balance, in full. Sogo doesn't take a cut when you receive.

You get 1 coin for each video ad you watch all the way through, up to 20 ads a day.

• Skipping an ad earns nothing — you have to watch it to the end.
• 20 ads a day is 20 coins, which is about $0.16.
• The limit resets the next day.

Almost always because you've hit the daily limit. It resets the next day and you'll start earning again.

• You already watched 20 ads today.
• You skipped the ad instead of watching it to the end.
• You turned the Earn from ads switch off.

Earning from ads is on by default. There's an Earn from ads switch on the status screen — turn it off and you're done.

After the whole training is finished, not during it. That's what protects the people who paid to join.

• Every session has to be run.
• A session only counts if at least half your subscribers (rounded up) turn up live.
• Once all of that is done, the coins land in your balance and start their 7-day wait.

Boosting spends your coins to show your status to more people. You're the advertiser here, so you don't earn from your own boost — the people who watch it do.

1. Open one of your own statuses.
2. Tap Boost.
3. Choose your budget in coins and confirm.

Because bought coins aren't a deposit — they're credit for using Sogo, like any in-app currency. App store rules and money-handling laws don't allow us to pay them back out as cash.

Each earned coin is worth $0.008.

It's what Sogo keeps, and it's charged once — only when you withdraw. Nothing is taken when you earn.

• Withdraw $50, the fee is $10, and $40 reaches your bank.
• Receive a gift and the full amount lands in your balance, untouched.

Every coin you earn waits 7 days from the day you earned it, then becomes available to withdraw. It gives us time to catch reversed payments and disputes before money leaves.

Those are coins you earned in the last 7 days. They're yours, they just aren't ready to withdraw yet.

1. Open Settings → Wallet and tap Withdraw.
2. You'll see what's available now, what's still maturing, and when the next batch is ready.

$50 — which is about 6,250 earned coins that have finished their 7-day wait.

1. Open Settings → Wallet and tap Withdraw.
2. Add your bank account the first time.
3. Enter the amount — you'll see the fee and exactly what reaches your bank.
4. Confirm.

1. Open Settings → Wallet and tap Withdraw.
2. Choose your country.
3. Fill in the bank details the form asks for and save.

Whatever the form asks for. It's built for your country, so the fields you see are the ones your bank uses.

23 countries can receive payouts today, including Pakistan and ten across Africa.

1. Open Settings → Wallet and tap Withdraw.
2. Tap Country — if yours is in the list, you're supported.

It depends on your bank and your country, so we don't promise a date.

The coins come back to your balance in full, and they don't have to wait another 7 days — you can try again straight away.

1. Check your bank details, especially the account number.
2. Fix anything that's wrong and save.
3. Request the withdrawal again.

Your Wallet keeps a running list of every coin that came in and went out, newest first, with what each one was for.

1. Open the Settings tab and tap Wallet.
2. Scroll to your activity.

Sogo uses a dark theme by default.

1. Open the Settings tab.
2. Tap Appearance.
3. Choose System, Light or Dark — it changes instantly.

1. Open a chat and open its options, or go to Settings.
2. Choose a wallpaper — solid colour, gradient or pattern.
3. Preview and confirm.

1. Open Settings → Notifications.
2. Configure message, group and call alerts (sound, preview, etc.).

• Your number is verified by a one-time SMS code (OTP).
• Your session is protected with secure tokens.
• Screenshot and screen-recording protection can block capture during video calls, live streams, view-once media, and protected statuses.

In several places Sogo can stop other people from capturing your screen — their screenshot or recording comes out blank.

1. Open the chat or the person's profile.
2. Tap Block — they can no longer message or call you.
3. To unblock, open the same chat/profile and tap Unblock.

1. Open Settings → Privacy.
2. Choose who can see your last seen, profile photo, about and status.

1. Open Settings → Report a Problem.
2. Describe the issue and submit — your app version and device are attached automatically.